Refund policy

The policy

If you are within seven days of buying your pass, email support@statelicenseprep.com from the address on your account and ask for a refund. We do not ask why, and we do not ask you to prove you studied. You get the full amount back.

Seven days is measured from when the payment went through, not from when you first used the product.

How long it takes

We issue the refund through Stripe, usually the same day we read your email. How quickly it appears on your statement after that is up to your bank, and is typically five to ten business days.

What happens to your account

When the refund goes through, access to the paid features switches off — practice, drills, the timed simulator and your readiness score. Your account stays, and so does everything you answered. If you buy again later, it is all still there.

If you want the account gone as well, delete it from your account page — but ask for the refund first. Once the account is deleted we can no longer connect you to the purchase.

After seven days

We do not refund after seven days. The pass is a single payment for a fixed term, not a subscription, so there is nothing to cancel and nothing further to pay — it simply runs to the end of its term and stops.

If something has genuinely gone wrong — you were charged twice, or you could not use what you paid for — email us anyway. That is not a refund request, it is a mistake, and we will fix it whenever you notice it.